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Accounts and Technical

Do you offer a free trial?
How do I get started?
How do I reset my account?
What time does my subscription expire?
How do I download the mobile app?
Can I use my subscription from multiple devices and locations?
Which package should I purchase?
What is the Peak Performance course?
Do you offer CME?
How do I get my AAPA Self-Assessment CME certificate?
How do I earn and claim my CME? (For Qbanks)
Can I earn CME if I’m part of a group subscription?
Can I delete a test that I accidentally submitted?
What should I do if I forgot my password?
What should I do if I'm having troubles with my internet browser?
What should I do if my login doesn't work?
Can I subscribe to multiple question banks at once?
How do I provide feedback on a question?
Can I see the mobile app offline?
What should I do if I'm having trouble with the app?
Will I lose my progress if I renew my subscription?

Payment and Billing

Do you offer group discounts?
Can I temporarily suspend my subscription?
What is the pass guarantee for a failed exam?
Can I get a refund?
How do I get a receipt?
Is the information I provide secure?
What should I do if my credit card transaction was declined?
When does a new subscription or renewal begin?
Can I extend my group subscription?
What forms of payment do you accept?
What about the PANCE/PANRE Live Review Course?


How do I provide feedback on a question?
How often is the material updated?
What is the difference between Test Mode and Tutor Mode when creating exams?
What is the One Step Further question?
Where can I find assigned assessments and boost exams?
What is your pass rate?
Who writes the questions and explanations?
Why is some of the text bolded in the explanations?
Are the incorrect answer choices discussed?
How do I become a question writer?
How do you decide which topics to cover?
Do you provide just the correct answer or an explanation with it?
Can I save my subscription content to my hard drive or print the material?
Are One Step Further questions tracked as part of my statistical analysis?

Jobs and Corporate

Can I join the team?
How do I become a question writer?